Communicating With Reporters
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Communicating with Reporters
When speaking to the media, try to use simple, understandable terms.
Many of the words and terms that you use every day to describe your work will be unfamiliar to anyone outside of your work environment.
When you forget and use a specialized word, explain it to the reporter so they will know what you meant.
Here are some examples. Can you think of others?
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DON’T USE THESE WORDS/TERMS |
SIMPLIFY AND EXPLAIN |
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CNA |
certified nurse assistant |
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DON |
management |
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NOC |
overnight shift |
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Feeders |
patients who need help eating |
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AM |
morning shift or day shift |
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PM |
evening shift |
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Total care patients |
patients who require assistance with all of their activities |
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Passing trays |
delivering meal trays to patients |
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Acuity |
severity of a patient’s illness |
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IHSS provider |
home care worker |
Courtesy of TheWorkSite.org