Being an Effective Spokesperson

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eing an Effective Spokesperson

Prepare to frame the story

  • Public interest
  • Public values
  • Who are "we" speaking for? 

Reinforce the frame by making the right choices on…

  • Tone - reasonable, problem solving, likeable
  • Spokespeople - workers, community members, users of services, allies, elected officials, leaders/staff
  • Examples - the right statistics and anecdotes
  • Vocabulary - understandable, not jargon; tap into public values
  • Sound bites - not just quotable but reinforces frame; 12 to 20 words
  • Visuals - what background or choice of location reinforces frame?
  • Vehicles - TV? Radio? Print? Web? Direct mail? Paid ads? No media?
  • Prepare yourself.
  • Take time to plan frame, tone, vocabulary, sound bites.
  • Write down what you plan to say.
  • Practice your main message and dealing with likely questions.

Make the media opportunity work for you.

  • An interview is not a conversation.
  • Don't wait for the right question to shift to the right frame.
  • If question will take you off the frame, change the subject, and bridge back.
  • Everything may be quoted. Don't provide quotes that undermine your frame.
  • Repeat your main point over and over.
  • Stop talking when you have made your point.
  • Speak in complete sentences.

If TV…

  • Look at the reporter
  • Don't move or sway
  • Smile more than feels comfortable
  • Wear solid colors -- but not white or red

Learn from experience and plan the next steps.

  • Study the coverage and get honest feedback
  • How well did you stick to the frame and tone you chose?
  • Where they the right choices?
  • What can be improved next time?
  • What should be done to follow up on this interview or news event?

Courtesy of TheWorkSite.org.