Being an Effective Spokesperson
- Public interest
- Public values
- Who are "we" speaking for?
Reinforce the frame by making the right choices on…
- Tone - reasonable, problem solving, likeable
- Spokespeople - workers, community members, users of services, allies, elected officials, leaders/staff
- Examples - the right statistics and anecdotes
- Vocabulary - understandable, not jargon; tap into public values
- Sound bites - not just quotable but reinforces frame; 12 to 20 words
- Visuals - what background or choice of location reinforces frame?
- Vehicles - TV? Radio? Print? Web? Direct mail? Paid ads? No media?
- Prepare yourself.
- Take time to plan frame, tone, vocabulary, sound bites.
- Write down what you plan to say.
- Practice your main message and dealing with likely questions.
Make the media opportunity work for you.
- An interview is not a conversation.
- Don't wait for the right question to shift to the right frame.
- If question will take you off the frame, change the subject, and bridge back.
- Everything may be quoted. Don't provide quotes that undermine your frame.
- Repeat your main point over and over.
- Stop talking when you have made your point.
- Speak in complete sentences.
If TV…
- Look at the reporter
- Don't move or sway
- Smile more than feels comfortable
- Wear solid colors -- but not white or red
Learn from experience and plan the next steps.
- Study the coverage and get honest feedback
- How well did you stick to the frame and tone you chose?
- Where they the right choices?
- What can be improved next time?
- What should be done to follow up on this interview or news event?
Courtesy of TheWorkSite.org.

